Got Questions? We’ve Got Answers.
Welcome to Zorva Cleaning’s FAQ page. Here you’ll find answers to the most common questions about our cleaning services, booking process, pricing, and more. If you don’t see what you’re looking for, feel free to reach out—we’re happy to help!
Still Have Questions? Our Staff Would be Happy to Assist You.
What areas do you serve?
We currently serve the whole Germany. If you’re unsure whether we cover your location, please contact us and we’ll do our best to accommodate you.
What cleaning services do you offer?
We offer a wide range of professional cleaning services, including regular home cleaning, deep cleaning, move-in/move-out cleaning, office and commercial cleaning, Car interior cleaning, Airbnb turnover cleaning, and post-construction cleanup.
How do I book a cleaning session?
Booking is easy! You can book directly through our website by clicking the “Book Now” button, give us a call at +49 176 84385594, or send us an email at info@zorvacleaning.com. We’ll confirm your appointment within 6 hours.
Do I need to be home during the cleaning?
Not at all. Many of our clients prefer to provide us with access instructions (e.g., a keypad code, spare key, or building concierge arrangement) and go about their day. If you prefer to be home, that’s perfectly fine too—we’ll work around your schedule.
Are your cleaning products safe for pets and children?
Yes! We use eco-friendly, non-toxic cleaning products whenever possible. If you have specific sensitivities or preferences, just let us know in advance and we’ll tailor our product selection to your needs.
How much do your services cost?
Pricing depends on the type of service, size of your space, and frequency of cleaning. We offer free, no-obligation quotes—just contact us with your details and we’ll provide a transparent estimate. We also offer discounts for recurring weekly or bi-weekly bookings.
What if I’m not satisfied with the cleaning?
Your satisfaction is our top priority. If something isn’t up to your standards, simply let us know within 12 hours of your service and we’ll come back to re-clean the area at no extra charge.
How far in advance do I need to book?
We recommend booking at least 3 days in advance to secure your preferred time slot. For last-minute requests, please contact us directly—we’ll do our best to accommodate you depending on availability.